jili33 Privacy Policy — User Data Protection
This policy describes how jili33 collects, uses, stores, and protects the personal information of Malaysian users. Please read it carefully before using our platform.
1. What Information Does jili33 Collect?
When you register or use the jili33 platform, we collect various categories of information to ensure a safe, seamless, and personalised user experience. The types of information we collect are as follows:
- Account Information: Your full name, email address, phone number, date of birth, and encrypted password as provided during registration.
- Payment Information: Details of local payment methods (including transactions in MYR), masked bank account numbers, and deposit and withdrawal transaction history. We do not store full card numbers or sensitive financial information directly.
- Device & Browser Information: Your device type, operating system, browser type, IP address, screen resolution, and language settings.
- Platform Usage Data: Login records, game activity, session duration, game preferences, betting history, and interactions with platform features.
- Cookie Data: Session cookies and preference cookies that save your chosen settings to make the platform easier to use on your next visit.
2. How Is Your Information Used?
Jili33 uses the information collected solely for purposes related to delivering platform services and improving the user experience. The main purposes for which your data is used are as follows:
To verify user identity, prevent fraud, and keep your account secure.
Processing deposits and withdrawals in MYR securely and accurately.
Analysing usage patterns to improve platform features and the overall gaming experience.
To send important notifications relating to your account, transactions, policy updates, and security information.
Complying with legal requirements and applicable anti-money laundering regulations.
Helping our support team resolve enquiries and complaints more efficiently.
3. Cookies & Platform Activity Tracking
Jili33 uses cookies and similar tracking technologies to enhance platform functionality and deliver a more personalised experience. There are two main types of cookies in use:
- Essential Cookies: Cookies required for core platform functionality such as login authentication, session management, and security. These cookies cannot be disabled as they affect essential platform functions.
- Preference Cookies: Cookies that save your preferences such as interface language, display format, and game settings to make the platform easier to use on your next visit.
You can manage your cookie settings through your browser by disabling or deleting stored cookies. However, disabling essential cookies may affect platform functionality and prevent you from accessing certain features.
This platform does not use third-party advertising cookies or cross-site tracking cookies for the purpose of marketing to our users.
4. Data Storage, Security & Third-Party Sharing
Data Storage & Security
All jili33 user data is stored on servers protected by multi-layered technical security measures. This includes data encryption during transmission using SSL/TLS protocols, strict database access controls, and 24/7 monitoring systems to detect any suspicious activity.
User passwords are stored in hashed form and cannot be read back — meaning even the platform team itself cannot view your original password. Sensitive payment information is masked in system records to minimise the risk of exposure.
Your account data will be retained for as long as your account remains active. If your account is closed, the relevant data will be kept for the period required by law before being securely deleted.
Sharing Information with Third Parties
Jili33 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared in the following limited circumstances:
- With approved payment processors for the purpose of handling deposit and withdrawal transactions in MYR.
- With relevant authorities when required by law or a valid court order.
- With technical service providers who assist in platform operations, subject to strict confidentiality agreements.
All third parties involved in processing jili33 user data are required to comply with equivalent privacy standards and are not permitted to use that data for any other purpose.
5. What Are Your Rights as a jili33 User?
As a jili33 platform user, you have several rights regarding your personal data that you may exercise at any time:
- Access Rights: You have the right to request a copy of the personal information we hold about you. This request can be made through the customer support channels within the platform.
- Right to Rectification: If you find that the information we hold is inaccurate or outdated, you can update it directly in your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your personal data. However, certain data may need to be retained to comply with legal requirements or to complete pending transactions.
- Right to Object: You have the right to object to the processing of your data for certain purposes, particularly for marketing communications.
- Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.
To exercise any of the rights above, contact the jili33 support team via live chat within the platform or by email at the address below.
6. Policy Changes & How to Contact Us
Jili33 reserves the right to update or amend this Privacy Policy from time to time in response to changes in legislation, technology, or platform operations. Users will be notified of any material changes via in-platform notifications or email before the changes take effect.
The latest version of this policy is always available on this page, and users are encouraged to review it periodically. The last updated date is stated at the top of this document. Continued use of the platform after any changes are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to the jili33 privacy team through the following channels:
Available 24/7 within the platform after logging in. The fastest way to reach us for urgent enquiries.
[email protected] — for privacy enquiries and requests related to your personal data.
FAQ Page contains answers to common questions about privacy and account security.